1. RESPECT: We place a high value on respectful, clear, helpful, humble communication. We believe in speaking to others with a calm tone of voice and in a professional manner at all times. We listen when others are talking and make sure we understand exactly what you need, what your budget is, what your desired outcome is, and where you will be installing your flooring to create the final result you are looking for.
2. TEAMWORK: We are fully dedicated to each other, the success of the company, and the satisfaction of our customers. You will never find us uttering the phrase “that’s not part of my job”. Willingness to put others’ needs in front of our own is what makes our team the best around.
3. EXCEPTIONAL CUSTOMER SERVICE: We believe “service is not just a word, but a way of life” . For this reason, we strive to exceed our customer’s expectations by providing professional, high-quality service. We give every customer our undivided attention by being focused, understanding and ready to act promptly to resolve their needs. We are committed to guiding our customers through the home improvement process in hopes of taking the guesswork and stress out of your project. Whether you are actively researching new flooring or just have a general question about a product,we would love to hear from you anytime.

We offer delivery to most addresses in Canada, with no minimum order required. Shipping charges will be calculated in your shopping cart once a product is added.

Our shipping rates are:

• For orders under 250 sf = Flat rate of $199 CAD
• For orders 251 sf to 540 sf = $80 CAD
• For orders 541 and over = $120 per pallet (the number of pallets is calculated during checkout)

Please contact us at sales@shopflooring.ca or call +1 (905) 276-9339 for delivery charges to remote regions in Canada before you make your order.

• We ship our products Canada-wide through a number of different freight carriers.
• We also offer direct door-to-door delivery (through the use of our own Shop Flooring trucks) for customers that reside in the GTA.
• All flooring orders that are in stock will be dispatched between 2 to 5 working days after approval of your payment. Most arrive in 5-12 business days.
• Most flooring in stock can be dispatched within 3 working days.
• Please be aware that any delivery dates given are estimates only and cannot be guaranteed.
• To place an order with a delayed shipping date, call us on +1 (905) 276-9339 during business hours. Our customer service team will be happy to assist you.

Please e-mail sales@shopflooring.ca or call +1 (905) 276-9339 to check the status of your order, including the progress of your delivery.

If there is damage to your item as a result of negligence by the shipping company, you should immediately notify us by calling +1 (905) 276-9339 or emailing us at sales@shopflooring.ca . At the same time, please follow the steps below:

1. Please inspect your item carefully together with the delivery driver. You need to write a clear description of the damage on both your copy and the driver’s copy and signed on both copies by you and the driver. Please do not sign for items that are damaged during transition unless you have made a note for the damage on the delivery copy.
2. If you believe the damage cannot be repaired or it is unacceptable then you should refuse to receive the item. Please contact us immediately so we can process a replacement for you.
3. Please remember, once you sign for the item or give permission to the shipping company to leave the damaged item for you, you will be responsible for filing a claim with the delivery company and for all charges for the return shipment. If you find shipping damage to your item only after the driver has left, you should report it to the shipping company using information on the delivery docket and request an inspection within 10 days of the receipt. Please take some photos showing the damage and keep the original packing material until the inspection has been done. At the same time, please also notify us immediately regarding the damage.